Cancellation and Refund Policy

We understand that travel plans can change and unforeseen circumstances arise. Our Cancellation and

Refund Policy is designed to provide flexibility to our customers while ensuring fairness and consistency

in the management of reservations.

1. Reservation Cancellations

Customers wishing to cancel a reservation must notify us in writing by email or through our designated

customer service contact.

The following cancellation terms apply:

• 48 hours or more before scheduled pickup: 100% of the total amount paid will be refunded.

• Less than 48 hours before scheduled pickup: Payments made are non-refundable.

• Failure to collect the vehicle (No-Show): No refund will be issued.

2. Amendments to Reservations

Customers may request changes to their reservation, including rental dates, vehicle type, or pickup and

return times, subject to availability. Additional charges may apply where changes affect the original rental

price.

3. Early Vehicle Returns

No refunds will generally be provided for unused rental days where a customer voluntarily returns a vehicle

before the agreed rental period has expired.

4. Company-Initiated Cancellations

If we are unable to honor a confirmed reservation due to circumstances within our control, customers will

be offered an alternative vehicle of comparable category or a full refund of payments made.

5. Vehicle Unavailability or Mechanical Failure

If a vehicle becomes unavailable due to mechanical failure or other circumstances attributable to the

company, we will provide a suitable replacement. Where a replacement cannot be provided, an appropriate

refund will be issued for the affected rental period.

6. Security Deposits

Any refundable security deposit will be returned following the vehicle's inspection and confirmation that

all contractual obligations have been met. Deductions may be made for legitimate charges, including

vehicle damage, missing equipment, unpaid traffic fines, or other amounts owed under the rental agreement.

7. Refund Processing

Approved refunds will be processed within 5–7 business days using the original payment method wherever

practicable. Actual receipt of funds may depend on the customer's bank or payment provider.

8. Exceptional Circumstances

We recognize that unforeseen circumstances, including flight cancellations, severe weather events, natural

disasters, and other emergencies, may affect travel arrangements. Such cases may be reviewed individually

at our discretion.

9. Contact Information

For cancellation requests, refund enquiries, or reservation amendments, customers should contact our

customer service team using the contact details provided on our website.

By confirming a reservation, customers acknowledge and agree to the terms outlined in this policy.